Nova Suite Status | xxavvTechnologies - Notice history

Experiencing partial outage

https://novasuite.one - Operational

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Astro - Major outage

95.92% uptime
Aug 2025
Sep 2025
Oct 2025

Nova Accounts - Major outage

99.73% uptime
Aug 2025
Sep 2025
Oct 2025

Nova Editor - Major outage

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Nova Chatter - Major outage

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Nova Central - Major outage

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Nova Mail - Major outage

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Nova Marketplace - Major outage

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Nova Fonts - Major outage

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

Nova ID Services - Major outage

99.73% uptime
Aug 2025
Sep 2025
Oct 2025
99.73% uptime

Realtime Engine - Operational

99.73% uptime
Aug 2025
Sep 2025
Oct 2025

Collaboration Engine - Operational

99.73% uptime
Aug 2025
Sep 2025
Oct 2025

Sync & Load Services - Operational

99.73% uptime
Aug 2025
Sep 2025
Oct 2025

CDN Delivery - Operational

99.73% uptime
Aug 2025
Sep 2025
Oct 2025
99.56% uptime

aiServices API - Major outage

100.0% uptime
Aug 2025
Sep 2025
Oct 2025

ModelA Engines - Operational

99.73% uptime
Aug 2025
Sep 2025
Oct 2025

ModelI Engines - Operational

98.79% uptime
Aug 2025
Sep 2025
Oct 2025

Sandbox - Major outage

99.73% uptime
Aug 2025
Sep 2025
Oct 2025
99.92% uptime

east-us - Major outage

99.92% uptime
Aug 2025
Sep 2025
Oct 2025

west-us - Major outage

99.92% uptime
Aug 2025
Sep 2025
Oct 2025

lond-eur - Major outage

99.92% uptime
Aug 2025
Sep 2025
Oct 2025

germ-eur - Major outage

99.92% uptime
Aug 2025
Sep 2025
Oct 2025

Notice history

View current status

Oct 2025

Nova Search queries timing out
ResolvedPartial outage39 hours 48 minutes
  • ResolvedUTC

    We have identified the issue and escalated it. Please see the new issue for more details.

  • InvestigatingUTC

    We have noticed that queries on Nova Search have been timing out prematurely, and not being able to fix itself.

OCT23
Scheduled Upgrades & Maintainance
CompletedMaintenance3 hours 17 minutes
  • CompletedOctober 24, 2025 at 2:07 AMUTC
    Maintenance has completed successfully.
  • In progressOctober 23, 2025 at 10:50 PMUTC
    Maintenance is now in progress
  • PlannedOctober 23, 2025 at 10:50 PMUTC

    We’ll be entering a maintenance and upgrades period to make important adjustments and improvements across our Nova Suite apps.
    During this time, Nova ID Services (including sign-in and authentication) may be temporarily unavailable.

    🕒 Estimated duration: Up to 2 hours
    ⚙️ Impact: Login, signup, and session verification may not function during this window.

    We appreciate your patience while we work to enhance reliability and performance across the Nova Suite. Everything will be back online as soon as maintenance is complete.

AWS Outage
ResolvedDegraded performance11 hours 9 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    A fix has been issued and we're currently monitoring the result.

  • IdentifiedUTC

    Around 8AM this morning, AWS reported a major outage across all of their services. We are currently waiting on a fix to tge issue which affects the following services:

Image Generation on Astro Web & Mobile
ResolvedPartial outage414 hours 38 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have identified an issue regarding image generation on the Astro web and mobile apps. We are currently working on a fix.

Images not appearing in chats or on AI Sandbox generations
ResolvedMajor outage21 hours 9 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We have confirmed that images are being generated but they are just not being displayed in chats. We are currently working on a fix for this issue.

Sep 2025

No notices reported this month

Aug 2025

Nodes experiencing issues with v3 upgrade
ResolvedDegraded performance1 hour 30 minutes
  • ResolvedUTC

    Nodes have successfully been restarted and all problems have been fixed. Users should now be properly seeing v3.0.0 of Nova Calendar. Enjoy!

  • IdentifiedUTC

    Some nodes are experiencing issues with accessing Nova Calendar on the latest v3.0.0 release. We're currently applying hotfixes and full system restarts.

    During this time period, you may not be able to access Nova Calendar at all in your region.

    Nodes affected:

    • west-us

    • germ-eur

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