Nova Suite Status | xxavvTechnologies Status - Incident history https://novasuite.instatus.com Nova Suite Status | xxavvTechnologies Sun, 8 Feb 2026 03:12:43 +0000 Connection timing out when loading Type: Incident Duration: 9 minutes Affected Components: Nova ID Services, Sandbox, Nova Chatter, Nova Editor, lond-eur, Nova Mail, Nova Marketplace, aiServices API, Astro, https://novasuite.one, Nova Accounts, Nova Central, west-us, east-us, Nova Fonts, germ-eur Feb 8, 03:12:43 GMT+0 - Monitoring - Our hosting provider is currently experiencing issues with displaying websites. We're waiting on a resolve. Feb 8, 03:22:04 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 9 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>03:12:43</var> GMT+0</small><br><strong>Monitoring</strong> - Our hosting provider is currently experiencing issues with displaying websites. We're waiting on a resolve..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>03:22:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 8 Feb 2026 03:12:43 +0000 https://novasuite.instatus.com/incident/cmld63zqr0cvryoollbq0wz8q https://novasuite.instatus.com/incident/cmld63zqr0cvryoollbq0wz8q Degraded server performance Type: Incident Duration: 10 hours and 17 minutes Affected Components: Nova Central, Sync & Load Services, west-us, ModelI Engines, Realtime Engine, ModelA Engines, east-us, CDN Delivery, Nova Fonts, , , germ-eur, Collaboration Engine, lond-eur, Astro, Nova Editor, , Nova ID Services, Sandbox, https://novasuite.one, Nova Accounts, Nova AI → Cloud Services → Nodes → Nov 24, 01:20:49 GMT+0 - Investigating - Starting earlier today (at an unspecified time), all of our nodes have started experiencing slow loading times, bad delivery rates, 4XX and 5XX random errors, and some account data has stopped loading in apps like Nova Editor, Astro, and Nova Central. We are currently investigating the issue and our partners to see where the issue lies. Nov 24, 11:37:28 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 hours and 17 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>01:20:49</var> GMT+0</small><br><strong>Investigating</strong> - Starting earlier today (at an unspecified time), all of our nodes have started experiencing slow loading times, bad delivery rates, 4XX and 5XX random errors, and some account data has stopped loading in apps like Nova Editor, Astro, and Nova Central. We are currently investigating the issue and our partners to see where the issue lies. .</p> <p><small>Nov <var data-var='date'> 24</var>, <var data-var='time'>11:37:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Nov 2025 01:20:49 +0000 https://novasuite.instatus.com/incident/cmicgndm505oaho2fxrgsmya0 https://novasuite.instatus.com/incident/cmicgndm505oaho2fxrgsmya0 Nova Search queries timing out Type: Incident Duration: 1 day, 15 hours and 49 minutes Oct 25, 15:29:17 GMT+0 - Resolved - We have identified the issue and escalated it. Please see the new issue for more details. Oct 23, 23:40:47 GMT+0 - Investigating - We have noticed that queries on Nova Search have been timing out prematurely, and not being able to fix itself. Type: Incident

Duration: 1 day, 15 hours and 49 minutes

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>15:29:17</var> GMT+0</small><br><strong>Resolved</strong> - We have identified the issue and escalated it. Please see the new issue for more details..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>23:40:47</var> GMT+0</small><br><strong>Investigating</strong> - We have noticed that queries on Nova Search have been timing out prematurely, and not being able to fix itself..</p> ]]> Thu, 23 Oct 2025 23:40:47 +0000 https://novasuite.instatus.com/incident/cmh42fb7e0056lpy05y6lfhtr https://novasuite.instatus.com/incident/cmh42fb7e0056lpy05y6lfhtr Scheduled Upgrades & Maintainance Type: Maintenance Duration: 3 hours and 17 minutes Affected Components: lond-eur, , Nova ID Services, Nova Accounts, Sync & Load Services, west-us, Realtime Engine, east-us, CDN Delivery, , germ-eur, Collaboration Engine, Nodes → Cloud Services → Oct 23, 22:50:00 GMT+0 - Identified - We’ll be entering a **maintenance and upgrades period** to make important adjustments and improvements across our Nova Suite apps. During this time, **Nova ID Services (including sign-in and authentication)** may be temporarily unavailable. 🕒 **Estimated duration:** Up to **2 hours** ⚙️ **Impact:** Login, signup, and session verification may not function during this window. We appreciate your patience while we work to enhance reliability and performance across the Nova Suite. Everything will be back online as soon as maintenance is complete. Oct 23, 22:50:01 GMT+0 - Identified - Maintenance is now in progress Oct 24, 02:07:02 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours and 17 minutes

Affected Components: , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>22:50:00</var> GMT+0</small><br><strong>Identified</strong> - We’ll be entering a **maintenance and upgrades period** to make important adjustments and improvements across our Nova Suite apps. During this time, **Nova ID Services (including sign-in and authentication)** may be temporarily unavailable. 🕒 **Estimated duration:** Up to **2 hours** ⚙️ **Impact:** Login, signup, and session verification may not function during this window. We appreciate your patience while we work to enhance reliability and performance across the Nova Suite. Everything will be back online as soon as maintenance is complete..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>22:50:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 24</var>, <var data-var='time'>02:07:02</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 23 Oct 2025 22:50:00 +0000 https://novasuite.instatus.com/maintenance/cmh40a4t9002xt2kj5b4w30wq https://novasuite.instatus.com/maintenance/cmh40a4t9002xt2kj5b4w30wq AWS Outage Type: Incident Duration: 11 hours and 9 minutes Affected Components: Nova ID Services, Sandbox, lond-eur, Astro, , Nova Accounts, Sync & Load Services, west-us, ModelI Engines, Realtime Engine, ModelA Engines, east-us, CDN Delivery, , , germ-eur, Collaboration Engine, Nodes → Nova AI → Cloud Services → Oct 20, 14:11:00 GMT+0 - Identified - Around 8AM this morning, AWS reported a major outage across all of their services. We are currently waiting on a fix to tge issue which affects the following services: Oct 20, 20:08:14 GMT+0 - Monitoring - A fix has been issued and we're currently monitoring the result. Oct 21, 01:20:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 11 hours and 9 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>14:11:00</var> GMT+0</small><br><strong>Identified</strong> - Around 8AM this morning, AWS reported a major outage across all of their services. We are currently waiting on a fix to tge issue which affects the following services:.</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:08:14</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been issued and we're currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 21</var>, <var data-var='time'>01:20:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 20 Oct 2025 14:11:00 +0000 https://novasuite.instatus.com/incident/cmgzfwpef041sx5menje29vd6 https://novasuite.instatus.com/incident/cmgzfwpef041sx5menje29vd6 Image Generation on Astro Web & Mobile Type: Incident Duration: 17 days, 6 hours and 39 minutes Affected Components: Astro, ModelI Engines Oct 15, 02:42:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 20, 20:08:56 GMT+0 - Resolved - This incident has been resolved. Oct 3, 13:30:00 GMT+0 - Identified - We have identified an issue regarding image generation on the Astro web and mobile apps. We are currently working on a fix. Type: Incident

Duration: 17 days, 6 hours and 39 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>02:42:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 20</var>, <var data-var='time'>20:08:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>13:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue regarding image generation on the Astro web and mobile apps. We are currently working on a fix..</p> ]]> Fri, 3 Oct 2025 13:30:00 +0000 https://novasuite.instatus.com/incident/cmgre066l0062a3gw2xfhil5r https://novasuite.instatus.com/incident/cmgre066l0062a3gw2xfhil5r Images not appearing in chats or on AI Sandbox generations Type: Incident Duration: 21 hours and 10 minutes Affected Components: ModelI Engines Oct 2, 00:00:00 GMT+0 - Identified - We have confirmed that images are being generated but they are just not being displayed in chats. We are currently working on a fix for this issue. Oct 2, 20:24:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 2, 21:09:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 hours and 10 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We have confirmed that images are being generated but they are just not being displayed in chats. We are currently working on a fix for this issue..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>20:24:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>21:09:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 2 Oct 2025 00:00:00 +0000 https://novasuite.instatus.com/incident/cmg9v6bnu01a3b5hksfmuuzjc https://novasuite.instatus.com/incident/cmg9v6bnu01a3b5hksfmuuzjc Nodes experiencing issues with v3 upgrade Type: Incident Duration: 1 hour and 30 minutes Affected Components: west-us, germ-eur Aug 4, 00:30:00 GMT+0 - Identified - Some nodes are experiencing issues with accessing Nova Calendar on the latest v3.0.0 release. We're currently applying hotfixes and full system restarts. During this time period, **you may not be able to access Nova Calendar** at all in your region. Nodes affected: * west-us * germ-eur Aug 4, 02:00:00 GMT+0 - Resolved - Nodes have successfully been restarted and all problems have been fixed. Users should now be properly seeing v3.0.0 of Nova Calendar. Enjoy! Type: Incident

Duration: 1 hour and 30 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Identified</strong> - Some nodes are experiencing issues with accessing Nova Calendar on the latest v3.0.0 release. We're currently applying hotfixes and full system restarts. During this time period, **you may not be able to access Nova Calendar** at all in your region. Nodes affected: * west-us * germ-eur.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Nodes have successfully been restarted and all problems have been fixed. Users should now be properly seeing v3.0.0 of Nova Calendar. Enjoy!.</p> ]]> Mon, 4 Aug 2025 00:30:00 +0000 https://novasuite.instatus.com/incident/cmdwinku4004xbz1pke42ykil https://novasuite.instatus.com/incident/cmdwinku4004xbz1pke42ykil Major Global Outage Type: Incident Duration: 3 hours and 21 minutes Affected Components: https://novasuite.one, Nova Accounts, Nova Editor, Nova Central, Nova ID Services, Sync & Load Services, Collaboration Engine, ModelA Engines, ModelI Engines, Realtime Engine, Astro, east-us, west-us, lond-eur, germ-eur Jul 15, 19:14:55 GMT+0 - Postmortem - # 🧩 Postmortem: July 15, 2025 Outage **Date:** July 15, 2025 **Start Time:** 12:20PM EST **Full Recovery:** 3:38PM EST **Duration:** 3 hours, 20 minutes **Impact:** Full service outage across all Nova Suite apps and services, followed by partial degradation during recovery **Status:** Resolved ## 🧠 What Happened? On July 15th, Nova Suite experienced a **critical systems-wide outage** that affected **all user-facing apps and internal tools**, including: * Astro (web + mobile) * Nova Docs * Nova Central * Nova Search * Nova Gists * Nova Accounts * Nova ID Services * Nova AI * Nova Cloud Services * and our own internal tools Shortly after the outage began, our monitoring systems detected abnormal behavior across authentication, data routing, and internal service resolution. The root cause was traced to a deep-level failure in our infrastructure stack, which cascaded across multiple systems simultaneously. > ⚠️ Due to security and risk-related concerns, specific technical details are not being disclosed publicly at this time. ## 🛠️ What We Did Within minutes of detecting the issue: 1. **All were alerted** and began immediate investigation. 2. We were able to isolate the issue and began a **manual recovery process for our core services**. 3. Services were gradually restarted in a **staggered, partial rollout** to reduce further risk. 4. By **3:38PM EST**, all core services were restored. Some degradation continued during post-recovery monitoring. 5. As of now, **all systems are stable** and operational. ## 📉 What Was Affected? * Users could not log into their Nova ID * Apps were unable to sync, load, or display content * AI services (Astro) were unavailable or failed to respond * Uploads, downloads, and editor tools failed to initialize No user data was lost during this incident. All platforms were affected by this issue. However, temporary data created between system failures may not have been retained if the app did not sync prior to the outage. ## ✅ What’s Next? To prevent this from happening again, we are: * Conducting a full **internal audit of our system configuration policies** * Implementing **redundancy and fail-safes** in the affected layer * Improving health check protocols for earlier anomaly detection * Refining our incident response playbooks for faster resolution ## 💬 Final Thoughts We know you depend on Nova Suite for your notes, files, research, writing, ideas, and more. We take your trust seriously, and we’re deeply sorry for the disruption this caused. Thank you for your patience, your messages, and your ongoing support as we continue improving the platform for you. If you experience lingering issues, please reach out to us at [hello@novasuite.one](mailto:hello@novasuite.one) or submit a report at [novasuite.one/report](https://novasuite.one/report). \- The Nova Suite Team 💙 Jul 15, 16:20:00 GMT+0 - Investigating - 🚨 **We’re aware of a critical outage** affecting all Nova Suite apps and systems. Everything went dark worldwide a few minutes ago, and we’re actively working on identifying the cause. We currently do **not have an ETA** for full recovery, but we’ll keep you updated. 🔔 Stay in the loop: <https://novasuite.one/status> Thanks for your patience 💙 Jul 15, 17:29:42 GMT+0 - Identified - # **🟠 Update – Partial Restoration Incoming** We’ve identified the root cause of the system-wide Nova Suite outage. While the specific issue cannot be shared publicly, a fix is currently being implemented. ⚙️ **What to Expect:** \- Partial restoration will begin within the next **25 minutes** \- Some services may come back **fully functional** \- Others may return in a **degraded state** or remain in **maintenance mode** as we bring systems back online \- Full service restoration is estimated by **3:00PM EST** We are closely monitoring the platform and will continue posting updates as progress is made. Thank you for your continued patience and support. Jul 15, 18:41:03 GMT+0 - Monitoring - Nova Accounts, Nova ID Services, Astro, and Nova Search should all be back online at full operation at this time. None of our European nodes are back online yet. Image generation may be experiencing some issues. Jul 15, 18:42:19 GMT+0 - Monitoring - Nova Accounts, Nova ID Services, Astro, and Nova Search should all be back online at full operation at this time. None of our European nodes are back online yet. Image generation may be experiencing some issues. (2/2) Jul 15, 19:40:54 GMT+0 - Resolved - # 🟢 Recovery Update – Systems Fully Operational As of **3:38PM EST**, Nova Suite services have been fully restored. ✅ **All core systems are now online.** ⚠️ Some services may temporarily experience **degraded performance** while we finish recovery procedures and continue monitoring stability. No data was lost during this incident, and our team is conducting internal reviews to ensure it doesn’t happen again. Thank you for your incredible patience during this outage. If you are still having trouble accessing any part of Nova Suite, please refresh your browser, check your internet connection, and follow our support guide or contact us at [hello@novasuite.one](mailto:hello@novasuite.one). Type: Incident

Duration: 3 hours and 21 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>19:14:55</var> GMT+0</small><br><strong>Postmortem</strong> - # 🧩 Postmortem: July 15, 2025 Outage **Date:** July 15, 2025 **Start Time:** 12:20PM EST **Full Recovery:** 3:38PM EST **Duration:** 3 hours, 20 minutes **Impact:** Full service outage across all Nova Suite apps and services, followed by partial degradation during recovery **Status:** Resolved ## 🧠 What Happened? On July 15th, Nova Suite experienced a **critical systems-wide outage** that affected **all user-facing apps and internal tools**, including: * Astro (web + mobile) * Nova Docs * Nova Central * Nova Search * Nova Gists * Nova Accounts * Nova ID Services * Nova AI * Nova Cloud Services * and our own internal tools Shortly after the outage began, our monitoring systems detected abnormal behavior across authentication, data routing, and internal service resolution. The root cause was traced to a deep-level failure in our infrastructure stack, which cascaded across multiple systems simultaneously. > ⚠️ Due to security and risk-related concerns, specific technical details are not being disclosed publicly at this time. ## 🛠️ What We Did Within minutes of detecting the issue: 1. **All were alerted** and began immediate investigation. 2. We were able to isolate the issue and began a **manual recovery process for our core services**. 3. Services were gradually restarted in a **staggered, partial rollout** to reduce further risk. 4. By **3:38PM EST**, all core services were restored. Some degradation continued during post-recovery monitoring. 5. As of now, **all systems are stable** and operational. ## 📉 What Was Affected? * Users could not log into their Nova ID * Apps were unable to sync, load, or display content * AI services (Astro) were unavailable or failed to respond * Uploads, downloads, and editor tools failed to initialize No user data was lost during this incident. All platforms were affected by this issue. However, temporary data created between system failures may not have been retained if the app did not sync prior to the outage. ## ✅ What’s Next? To prevent this from happening again, we are: * Conducting a full **internal audit of our system configuration policies** * Implementing **redundancy and fail-safes** in the affected layer * Improving health check protocols for earlier anomaly detection * Refining our incident response playbooks for faster resolution ## 💬 Final Thoughts We know you depend on Nova Suite for your notes, files, research, writing, ideas, and more. We take your trust seriously, and we’re deeply sorry for the disruption this caused. Thank you for your patience, your messages, and your ongoing support as we continue improving the platform for you. If you experience lingering issues, please reach out to us at [hello@novasuite.one](mailto:hello@novasuite.one) or submit a report at [novasuite.one/report](https://novasuite.one/report). \- The Nova Suite Team 💙.</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>16:20:00</var> GMT+0</small><br><strong>Investigating</strong> - 🚨 **We’re aware of a critical outage** affecting all Nova Suite apps and systems. Everything went dark worldwide a few minutes ago, and we’re actively working on identifying the cause. We currently do **not have an ETA** for full recovery, but we’ll keep you updated. 🔔 Stay in the loop: <https://novasuite.one/status> Thanks for your patience 💙.</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>17:29:42</var> GMT+0</small><br><strong>Identified</strong> - # **🟠 Update – Partial Restoration Incoming** We’ve identified the root cause of the system-wide Nova Suite outage. While the specific issue cannot be shared publicly, a fix is currently being implemented. ⚙️ **What to Expect:** \- Partial restoration will begin within the next **25 minutes** \- Some services may come back **fully functional** \- Others may return in a **degraded state** or remain in **maintenance mode** as we bring systems back online \- Full service restoration is estimated by **3:00PM EST** We are closely monitoring the platform and will continue posting updates as progress is made. Thank you for your continued patience and support..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>18:41:03</var> GMT+0</small><br><strong>Monitoring</strong> - Nova Accounts, Nova ID Services, Astro, and Nova Search should all be back online at full operation at this time. None of our European nodes are back online yet. Image generation may be experiencing some issues..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>18:42:19</var> GMT+0</small><br><strong>Monitoring</strong> - Nova Accounts, Nova ID Services, Astro, and Nova Search should all be back online at full operation at this time. None of our European nodes are back online yet. Image generation may be experiencing some issues. (2/2).</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>19:40:54</var> GMT+0</small><br><strong>Resolved</strong> - # 🟢 Recovery Update – Systems Fully Operational As of **3:38PM EST**, Nova Suite services have been fully restored. ✅ **All core systems are now online.** ⚠️ Some services may temporarily experience **degraded performance** while we finish recovery procedures and continue monitoring stability. No data was lost during this incident, and our team is conducting internal reviews to ensure it doesn’t happen again. Thank you for your incredible patience during this outage. If you are still having trouble accessing any part of Nova Suite, please refresh your browser, check your internet connection, and follow our support guide or contact us at [hello@novasuite.one](mailto:hello@novasuite.one)..</p> ]]> Tue, 15 Jul 2025 16:20:00 +0000 https://novasuite.instatus.com/incident/cmd4r7nu801c2j4ppcc1cdftf https://novasuite.instatus.com/incident/cmd4r7nu801c2j4ppcc1cdftf