🟢 Recovery Update – Systems Fully Operational

As of 3:38PM EST, Nova Suite services have been fully restored.

✅ All core systems are now online.
⚠️ Some services may temporarily experience degraded performance while we finish recovery procedures and continue monitoring stability.

No data was lost during this incident, and our team is conducting internal reviews to ensure it doesn’t happen again.

Thank you for your incredible patience during this outage. If you are still having trouble accessing any part of Nova Suite, please refresh your browser, check your internet connection, and follow our support guide or contact us at hello@novasuite.one.

🧩 Postmortem: July 15, 2025 Outage

Date: July 15, 2025
Start Time: 12:20PM EST
Full Recovery: 3:38PM EST
Duration: 3 hours, 20 minutes
Impact: Full service outage across all Nova Suite apps and services, followed by partial degradation during recovery
Status: Resolved

🧠 What Happened?

On July 15th, Nova Suite experienced a critical systems-wide outage that affected all user-facing apps and internal tools, including:

• Astro (web + mobile)

• Nova Docs

• Nova Central

• Nova Search

• Nova Gists

• Nova Accounts

• Nova ID Services

• Nova AI

• Nova Cloud Services

• and our own internal tools

Shortly after the outage began, our monitoring systems detected abnormal behavior across authentication, data routing, and internal service resolution. The root cause was traced to a deep-level failure in our infrastructure stack, which cascaded across multiple systems simultaneously.

⚠️ Due to security and risk-related concerns, specific technical details are not being disclosed publicly at this time.

🛠️ What We Did

Within minutes of detecting the issue:

1. All were alerted and began immediate investigation.

2. We were able to isolate the issue and began a manual recovery process for our core services.

3. Services were gradually restarted in a staggered, partial rollout to reduce further risk.

4. By 3:38PM EST, all core services were restored. Some degradation continued during post-recovery monitoring.

5. As of now, all systems are stable and operational.

📉 What Was Affected?

• Users could not log into their Nova ID

• Apps were unable to sync, load, or display content

• AI services (Astro) were unavailable or failed to respond

• Uploads, downloads, and editor tools failed to initialize

No user data was lost during this incident. All platforms were affected by this issue. However, temporary data created between system failures may not have been retained if the app did not sync prior to the outage.

✅ What’s Next?

To prevent this from happening again, we are:

• Conducting a full internal audit of our system configuration policies

• Implementing redundancy and fail-safes in the affected layer

• Improving health check protocols for earlier anomaly detection

• Refining our incident response playbooks for faster resolution

💬 Final Thoughts

We know you depend on Nova Suite for your notes, files, research, writing, ideas, and more. We take your trust seriously, and we’re deeply sorry for the disruption this caused.

Thank you for your patience, your messages, and your ongoing support as we continue improving the platform for you.

If you experience lingering issues, please reach out to us at hello@novasuite.one or submit a report at novasuite.one/report.

- The Nova Suite Team 💙

Nova Accounts, Nova ID Services, Astro, and Nova Search should all be back online at full operation at this time. None of our European nodes are back online yet.

Image generation may be experiencing some issues.

(2/2)

Nova Accounts, Nova ID Services, Astro, and Nova Search should all be back online at full operation at this time. None of our European nodes are back online yet.

Image generation may be experiencing some issues.

🟠 Update – Partial Restoration Incoming

We’ve identified the root cause of the system-wide Nova Suite outage. While the specific issue cannot be shared publicly, a fix is currently being implemented.

⚙️ What to Expect:

- Partial restoration will begin within the next 25 minutes

- Some services may come back fully functional

- Others may return in a degraded state or remain in maintenance mode as we bring systems back online

- Full service restoration is estimated by 3:00PM EST

We are closely monitoring the platform and will continue posting updates as progress is made.

Thank you for your continued patience and support.